Information Technology Service Management Solution

Information Technology Service Management Solution

Contract number: 
90144
Contact: 

Submit questions in writing, attention Sharon Rothwell.

Summary: 
The Port’s current Information Technology Service Management (ITSM) is BMC Track-IT but we are seeking a Commercial off the Shelf (COTS) Standard Software as a Service (SaaS) Information Technology Infrastructure Library (ITIL) version 4 compliant ITSM solution. The Port intends to retire the existing ITSM solution without a data migration effort.
Notes: 
Addendum #1 posted 4.28.20, Addendum #2 posted 5.6.2020, Attachment D & F posted 5.6.2020, Addendum #3 posted 5.7.20

Bids due: 

May 13, 2020 - 2:00pm

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